The hours question

TODO: opening paragraph. Every AI conversation with a small business starts with tools. Ours starts with hours. The tool question is downstream of a much more useful one.

TODO: middle paragraph. The right first exercise isn't a demo. It's a week of notes on where time actually goes - who does what, how often, and on what.

TODO: closing paragraph. Once you have that, the software choice is nearly automatic. Skip it and every vendor sounds equally plausible.